GTL (Global Tel*Link) is a leading provider of inmate communication systems, offering a range of services that enable inmates to stay in touch with their loved ones while incarcerated. However, navigating the GTL system can be complex, especially for those who are new to it. In this article, we will provide a step-by-step guide on how to use GTL, including setting up an account, making phone calls, sending messages, and managing your account.
Setting Up a GTL Account
Before you can start using GTL, you need to set up an account. This is a straightforward process that can be completed online or over the phone. Here’s how:
Online Account Setup
To set up a GTL account online, follow these steps:
- Go to the GTL website (www.gtl.net) and click on the “Create an Account” button.
- Fill out the registration form with your name, email address, and password.
- Enter the inmate’s ID number and facility information.
- Add a payment method, such as a credit or debit card.
- Review and agree to the terms and conditions.
Phone Account Setup
If you prefer to set up your account over the phone, you can call the GTL customer service number at 1-877-650-4249. A representative will guide you through the process, which typically takes around 10-15 minutes.
Making Phone Calls with GTL
Once your account is set up, you can start making phone calls to your loved one. Here’s how:
Prepaid Calling
GTL offers a prepaid calling service that allows you to pay for calls in advance. To make a prepaid call, follow these steps:
- Log in to your GTL account online or through the mobile app.
- Select the “Make a Call” option.
- Enter the inmate’s ID number and facility information.
- Choose the call type (e.g., local, long distance, or international).
- Enter the phone number you want to call from.
- Confirm the call details and authorize the payment.
Direct Bill Calling
Alternatively, you can set up a direct bill calling plan, which allows you to receive a monthly bill for your calls. To set up a direct bill calling plan, follow these steps:
- Log in to your GTL account online or through the mobile app.
- Select the “Account Settings” option.
- Choose the “Direct Bill” option.
- Enter your billing information, including your name, address, and phone number.
- Review and agree to the terms and conditions.
Sending Messages with GTL
In addition to making phone calls, GTL also offers a messaging service that allows you to send emails, photos, and videos to your loved one. Here’s how:
Email Messaging
To send an email message, follow these steps:
- Log in to your GTL account online or through the mobile app.
- Select the “Send a Message” option.
- Enter the inmate’s ID number and facility information.
- Type your message and add any attachments (e.g., photos or videos).
- Confirm the message details and authorize the payment.
Video Visitation
GTL also offers a video visitation service that allows you to have face-to-face conversations with your loved one. To schedule a video visit, follow these steps:
- Log in to your GTL account online or through the mobile app.
- Select the “Video Visitation” option.
- Enter the inmate’s ID number and facility information.
- Choose a visitation time and date.
- Confirm the visitation details and authorize the payment.
Managing Your GTL Account
To get the most out of your GTL account, it’s essential to manage it effectively. Here are some tips:
Monitoring Your Account Activity
You can monitor your account activity online or through the mobile app. To do this, follow these steps:
- Log in to your GTL account online or through the mobile app.
- Select the “Account Activity” option.
- View your call and message history, including dates, times, and costs.
Updating Your Account Information
If you need to update your account information, such as your address or payment method, you can do so online or over the phone. To update your account information online, follow these steps:
- Log in to your GTL account online or through the mobile app.
- Select the “Account Settings” option.
- Choose the “Update Account Information” option.
- Enter your new information and confirm the changes.
Tips and Tricks for Using GTL
Here are some additional tips and tricks for using GTL:
Using the GTL Mobile App
The GTL mobile app is a convenient way to manage your account and communicate with your loved one on the go. To download the app, follow these steps:
- Go to the App Store (for iOS devices) or Google Play Store (for Android devices).
- Search for “GTL” and select the app.
- Download and install the app.
- Log in to your GTL account to start using the app.
Setting Up Account Alerts
GTL offers account alerts that notify you of important activity on your account, such as low balances or new messages. To set up account alerts, follow these steps:
- Log in to your GTL account online or through the mobile app.
- Select the “Account Settings” option.
- Choose the “Account Alerts” option.
- Enter your alert preferences and confirm the changes.
Conclusion
In conclusion, using GTL is a straightforward process that requires some basic setup and management. By following the steps outlined in this article, you can easily set up an account, make phone calls, send messages, and manage your account activity. Remember to take advantage of the GTL mobile app and account alerts to get the most out of your inmate communication system.
What is GTL and how does it work?
GTL, or Global Tel*Link, is a leading provider of inmate communication systems for correctional facilities. The system allows inmates to make phone calls, send messages, and access various services through a secure and monitored platform. GTL’s technology enables correctional facilities to manage and monitor inmate communications effectively, ensuring the safety and security of both inmates and staff.
GTL’s system typically consists of a network of phones, kiosks, or tablets installed within the correctional facility. Inmates can use these devices to make calls, send messages, or access approved content, such as educational programs or entertainment. The system is designed to be user-friendly, allowing inmates to easily navigate and use the various services available to them.
What are the benefits of using GTL in a correctional facility?
The use of GTL in a correctional facility offers several benefits, including improved safety and security, increased efficiency, and enhanced rehabilitation opportunities. By providing inmates with access to secure and monitored communication services, GTL helps to reduce the risk of contraband and other security threats. Additionally, GTL’s system enables correctional facilities to streamline their operations, reducing the administrative burden associated with managing inmate communications.
GTL’s system also provides inmates with access to educational and rehabilitative programs, which can help to reduce recidivism rates and improve outcomes for inmates upon release. By providing inmates with opportunities for personal growth and development, GTL’s system can play an important role in supporting the rehabilitation and reintegration of inmates into society.
How does GTL ensure the security and integrity of inmate communications?
GTL takes the security and integrity of inmate communications very seriously, implementing a range of measures to ensure that all communications are secure and monitored. These measures include advanced encryption technologies, secure network architecture, and regular monitoring and auditing of all communications. GTL’s system is designed to detect and prevent any attempts to introduce contraband or engage in other illicit activities.
GTL also works closely with correctional facilities to ensure that their system is integrated with existing security protocols and procedures. This includes providing training and support to correctional staff, as well as ensuring that all communications are compliant with relevant laws and regulations. By prioritizing the security and integrity of inmate communications, GTL helps to maintain the safety and security of both inmates and staff.
Can GTL be integrated with existing correctional facility systems?
Yes, GTL’s system can be integrated with existing correctional facility systems, including inmate management systems, security systems, and other technologies. GTL’s system is designed to be flexible and adaptable, allowing it to be easily integrated with a range of different systems and technologies. This enables correctional facilities to leverage the benefits of GTL’s system while minimizing disruption to their existing operations.
GTL’s integration capabilities also enable correctional facilities to streamline their operations, reducing the administrative burden associated with managing inmate communications. By integrating GTL’s system with existing systems, correctional facilities can automate many tasks, such as tracking inmate communications and monitoring system activity. This helps to improve efficiency and reduce costs, while also enhancing the overall effectiveness of the correctional facility.
How does GTL support rehabilitation and reintegration efforts?
GTL’s system provides inmates with access to a range of educational and rehabilitative programs, which can help to support their rehabilitation and reintegration into society. These programs may include educational courses, counseling services, and job training programs, among others. By providing inmates with opportunities for personal growth and development, GTL’s system can help to reduce recidivism rates and improve outcomes for inmates upon release.
GTL also works with correctional facilities to develop customized rehabilitation programs that meet the specific needs of their inmate population. This may involve providing access to specialized programs or services, such as substance abuse treatment or mental health counseling. By supporting rehabilitation and reintegration efforts, GTL’s system can play an important role in helping inmates to become productive members of society upon release.
What kind of support and training does GTL provide to correctional facilities?
GTL provides correctional facilities with comprehensive support and training to ensure that they get the most out of their inmate communication system. This includes on-site training and support, as well as ongoing technical assistance and maintenance. GTL’s team of experienced professionals works closely with correctional facilities to ensure that their system is properly installed, configured, and maintained.
GTL also provides correctional facilities with access to a range of online resources and tools, including user manuals, training videos, and technical documentation. This enables correctional staff to quickly and easily access the information they need to effectively manage and use the GTL system. By providing comprehensive support and training, GTL helps to ensure that correctional facilities can maximize the benefits of their inmate communication system.
How can correctional facilities measure the effectiveness of their GTL system?
Correctional facilities can measure the effectiveness of their GTL system in a variety of ways, including tracking inmate usage patterns, monitoring system activity, and evaluating the impact on rehabilitation and reintegration efforts. GTL’s system provides correctional facilities with access to a range of reporting and analytics tools, which can help to inform their decision-making and optimize their operations.
GTL also works with correctional facilities to develop customized metrics and benchmarks for evaluating the effectiveness of their system. This may involve tracking key performance indicators (KPIs) such as inmate recidivism rates, program participation rates, and system uptime. By regularly evaluating the effectiveness of their GTL system, correctional facilities can identify areas for improvement and make data-driven decisions to optimize their operations.