As a Motorola smartphone user, you’re likely no stranger to the anxiety that comes with accidentally dropping your device. The sound of shattering glass, the sight of a spider web crack spreading across your screen – it’s a nightmare scenario that can leave you wondering if your phone is still protected under warranty. In this article, we’ll delve into the world of Motorola warranties, exploring what’s covered, what’s not, and what you can do to minimize the financial impact of a broken screen.
Understanding Motorola’s Warranty Policy
Motorola offers a limited warranty on its devices, which covers defects in materials and workmanship for a specified period. The standard warranty period for Motorola smartphones is one year from the date of purchase. During this time, Motorola will repair or replace your device free of charge if it’s found to be defective.
However, it’s essential to note that Motorola’s warranty policy explicitly excludes damage caused by:
- Accidental drops or falls
- Liquid damage
- Physical abuse
- Normal wear and tear
This means that if you drop your phone and the screen breaks, you may not be covered under the standard warranty.
What is Covered Under Motorola’s Warranty?
While accidental damage is not covered, Motorola’s warranty does protect against defects in materials and workmanship. This includes issues such as:
- Manufacturing defects
- Faulty hardware components
- Software glitches
If your phone is experiencing any of these issues, you may be eligible for a free repair or replacement under warranty.
How to Check Your Warranty Status
To determine if your Motorola device is still under warranty, you can follow these steps:
- Visit the Motorola website and navigate to the “Support” section.
- Click on “Warranty Information” and enter your device’s serial number.
- You’ll be taken to a page that displays your warranty status, including the start and end dates of your coverage.
Motorola’s Accidental Damage Protection
While the standard warranty doesn’t cover accidental damage, Motorola offers an additional protection plan that can provide peace of mind for clumsy users. Motorola’s Accidental Damage Protection plan covers your device against accidental drops, spills, and other mishaps.
This plan is available for purchase within 30 days of buying your device and provides coverage for up to two years. With this plan, you’ll be eligible for repairs or replacements due to accidental damage, including broken screens.
What’s Covered Under Accidental Damage Protection?
Motorola’s Accidental Damage Protection plan covers a wide range of accidents, including:
- Drops and falls
- Liquid damage
- Cracked screens
- Broken ports or jacks
This plan provides up to two claims within a 12-month period, with a deductible applicable to each claim.
How to Purchase Accidental Damage Protection
To purchase Motorola’s Accidental Damage Protection plan, follow these steps:
- Visit the Motorola website and navigate to the “Support” section.
- Click on “Accidental Damage Protection” and select your device model.
- Choose your coverage period (up to two years) and pay the applicable fee.
Repair Options for Broken Screens
If your screen is broken and you’re not covered under warranty or accidental damage protection, don’t worry – there are still options available to you. Motorola offers out-of-warranty repair services for broken screens, which can be more cost-effective than purchasing a new device.
Motorola’s Out-of-Warranty Repair Process
To repair your broken screen through Motorola, follow these steps:
- Visit the Motorola website and navigate to the “Support” section.
- Click on “Repair Options” and select your device model.
- Choose the repair service you need (in this case, screen repair) and pay the applicable fee.
Motorola will then send you a prepaid shipping label to return your device for repair. Once received, Motorola will repair or replace your screen and return your device to you.
Third-Party Repair Options
If you’re not comfortable with Motorola’s out-of-warranty repair process or prefer a more affordable option, you can consider third-party repair services. There are many reputable repair shops and online services that offer screen repair for Motorola devices.
However, be cautious when choosing a third-party repair service, as they may not use genuine Motorola parts or provide the same level of quality as an authorized Motorola repair center.
Preventing Broken Screens
While accidents can happen to anyone, there are steps you can take to minimize the risk of breaking your screen:
- Use a high-quality screen protector to absorb shocks and scratches.
- Invest in a durable phone case that provides adequate protection against drops and falls.
- Be mindful of your surroundings and avoid using your phone in situations where it may be at risk of damage.
By taking these precautions, you can reduce the likelihood of breaking your screen and avoid the hassle and expense of repairs.
Conclusion
A broken screen can be a frustrating and costly experience, but it’s essential to understand your options and the coverage available to you. While Motorola’s standard warranty may not cover accidental damage, the company’s Accidental Damage Protection plan can provide peace of mind for users who want to protect their device against life’s unexpected mishaps.
By understanding your warranty options and taking steps to prevent damage, you can enjoy your Motorola device with confidence and minimize the financial impact of a broken screen.
Is a cracked screen covered by Motorola warranty?
A cracked screen may be covered by Motorola warranty, but it depends on the circumstances. If the screen is cracked due to a manufacturing defect, it may be covered. However, if the screen is cracked due to accidental damage or normal wear and tear, it may not be covered.
Motorola’s warranty typically covers defects in materials and workmanship for a certain period of time, usually one year from the date of purchase. If you have a cracked screen and you’re not sure if it’s covered, you should contact Motorola’s customer service to discuss your options.
What is the process for filing a warranty claim for a cracked screen?
To file a warranty claim for a cracked screen, you’ll need to contact Motorola’s customer service department. You can do this by phone, email, or through their website. You’ll need to provide proof of purchase and a detailed description of the issue with your screen.
Once you’ve submitted your claim, Motorola will review it to determine if it’s eligible for warranty coverage. If it is, they’ll provide instructions on how to proceed with the repair or replacement of your device. This may involve shipping your device to a repair center or visiting a authorized service provider.
How long does it take to repair or replace a device with a cracked screen under warranty?
The time it takes to repair or replace a device with a cracked screen under warranty can vary depending on the circumstances. If Motorola determines that your device is eligible for warranty coverage, they’ll provide an estimated timeframe for the repair or replacement.
Typically, repairs can take anywhere from a few days to a few weeks, depending on the complexity of the issue and the availability of parts. If your device needs to be replaced, it may take longer, usually around 7-10 business days. You can contact Motorola’s customer service for a more specific estimate.
Can I get my device repaired or replaced at a local authorized service provider?
Yes, you may be able to get your device repaired or replaced at a local authorized service provider. Motorola has a network of authorized service providers who can perform warranty repairs.
To find an authorized service provider near you, you can visit Motorola’s website and use their service provider locator tool. You can also contact Motorola’s customer service for a referral. Keep in mind that not all authorized service providers may offer warranty repairs, so it’s best to call ahead to confirm.
Will I be charged for repairs or replacement if my device is no longer under warranty?
If your device is no longer under warranty, you may be charged for repairs or replacement. Motorola offers out-of-warranty repair options, but the cost will depend on the type of repair and the model of your device.
You can contact Motorola’s customer service to get a quote for the repair or replacement of your device. They’ll be able to provide you with an estimate of the cost and any additional fees. Keep in mind that out-of-warranty repairs may not be cost-effective, and it may be more economical to purchase a new device.
Can I purchase extended warranty coverage for my Motorola device?
Yes, you may be able to purchase extended warranty coverage for your Motorola device. Motorola offers extended warranty options that can provide additional protection beyond the standard warranty period.
Extended warranty coverage can provide peace of mind and protect your investment in your device. You can purchase extended warranty coverage through Motorola’s website or through an authorized retailer. Be sure to review the terms and conditions of the extended warranty to understand what is covered and what is not.
What are some tips for preventing cracked screens on my Motorola device?
To prevent cracked screens on your Motorola device, there are several precautions you can take. First, consider using a screen protector to absorb shocks and scratches. You can also use a case or cover to provide additional protection.
Additionally, be mindful of how you handle your device. Avoid dropping it or subjecting it to extreme temperatures or physical stress. Regularly cleaning your device’s screen can also help prevent scratches and cracks. By taking these precautions, you can help extend the life of your device’s screen.