Are you experiencing a frustrating issue with your Samsung device where the screen goes black when you make a call? You’re not alone. Many Samsung users have reported this problem, and it can be caused by a variety of factors. In this article, we’ll explore the possible reasons behind this issue and provide you with some troubleshooting steps to resolve it.
Understanding the Problem
When you make a call on your Samsung device, the screen is supposed to stay on, allowing you to access various features such as the keypad, contacts, and call settings. However, if the screen goes black, it can be difficult to navigate and use these features. This issue can be particularly problematic if you need to access important information during a call, such as a phone number or a note.
Possible Causes of the Problem
There are several possible causes of the screen going black when making a call on a Samsung device. Some of the most common causes include:
- Proximity Sensor Issue: The proximity sensor is a feature that detects when your ear is close to the screen and turns it off to prevent accidental touches. However, if the sensor is faulty or malfunctioning, it can cause the screen to go black during calls.
- Screen Settings: The screen settings on your Samsung device can also cause the screen to go black during calls. For example, if the screen timeout is set to a short period, the screen may turn off during a call.
- Software Glitch: A software glitch can also cause the screen to go black during calls. This can be due to a bug in the operating system or a third-party app.
- Hardware Issue: A hardware issue, such as a faulty screen or a malfunctioning proximity sensor, can also cause the screen to go black during calls.
Troubleshooting Steps
If you’re experiencing the issue of the screen going black when making a call on your Samsung device, there are several troubleshooting steps you can try to resolve the problem. Here are some steps you can follow:
Step 1: Check the Proximity Sensor
The first step is to check the proximity sensor on your Samsung device. To do this, follow these steps:
- Go to the Settings app on your device
- Scroll down and select “Advanced features”
- Select “Motions and gestures”
- Look for the “Proximity sensor” option and toggle it off
If the proximity sensor is causing the issue, toggling it off should resolve the problem.
Step 2: Adjust the Screen Settings
The next step is to adjust the screen settings on your Samsung device. To do this, follow these steps:
- Go to the Settings app on your device
- Scroll down and select “Display”
- Look for the “Screen timeout” option and adjust it to a longer period
If the screen timeout is set to a short period, it may be causing the screen to turn off during calls. Adjusting the screen timeout to a longer period should resolve the issue.
Step 3: Restart Your Device
Sometimes, a simple restart can resolve the issue. To restart your Samsung device, follow these steps:
- Press and hold the Power button until the device turns off
- Wait for a few seconds and then press and hold the Power button again until the device turns on
Restarting your device can resolve any software glitches that may be causing the issue.
Step 4: Check for Software Updates
If you’re running an outdated version of the operating system, it may be causing the issue. To check for software updates, follow these steps:
- Go to the Settings app on your device
- Scroll down and select “Software update”
- Look for any available updates and install them
Installing the latest software updates can resolve any bugs or glitches that may be causing the issue.
Step 5: Perform a Factory Reset
If none of the above steps resolve the issue, you may need to perform a factory reset. To do this, follow these steps:
- Go to the Settings app on your device
- Scroll down and select “General management”
- Select “Reset”
- Look for the “Factory data reset” option and select it
Performing a factory reset will erase all data on your device, so make sure to back up your data before doing so.
Additional Tips
In addition to the troubleshooting steps above, here are some additional tips that may help resolve the issue:
- Use a Screen Protector: A screen protector can help prevent accidental touches and scratches on your screen.
- Adjust the Screen Brightness: Adjusting the screen brightness can help prevent the screen from turning off during calls.
- Disable Power Saving Mode: Power saving mode can cause the screen to turn off during calls. Disabling it may resolve the issue.
Conclusion
The issue of the screen going black when making a call on a Samsung device can be frustrating, but there are several troubleshooting steps you can try to resolve the problem. By checking the proximity sensor, adjusting the screen settings, restarting your device, checking for software updates, and performing a factory reset, you should be able to resolve the issue. Additionally, using a screen protector, adjusting the screen brightness, and disabling power saving mode can also help prevent the issue from occurring in the future.
| Causes of the Problem | Troubleshooting Steps |
|---|---|
| Proximity Sensor Issue | Check the proximity sensor and toggle it off if necessary |
| Screen Settings | Adjust the screen timeout to a longer period |
| Software Glitch | Restart your device and check for software updates |
| Hardware Issue | Perform a factory reset or seek professional help |
By following these steps and tips, you should be able to resolve the issue of the screen going black when making a call on your Samsung device.
Why does my screen go black when I make a call on my Samsung device?
The screen going black when making a call on a Samsung device is usually due to the proximity sensor being triggered. This sensor is designed to turn off the screen when the phone is held close to the ear, preventing accidental touches and conserving battery life. However, sometimes the sensor can be overly sensitive or malfunction, causing the screen to turn off unnecessarily.
In some cases, the issue might be related to a software glitch or a problem with the phone’s settings. It’s also possible that the screen is turning off due to a faulty proximity sensor or a hardware issue. To troubleshoot the problem, try cleaning the proximity sensor or adjusting the screen timeout settings.
How do I fix the screen going black issue on my Samsung device?
To fix the screen going black issue on your Samsung device, try cleaning the proximity sensor with a soft cloth. Dirt, dust, or moisture on the sensor can cause it to malfunction. You can also try adjusting the screen timeout settings to see if that resolves the issue. Go to Settings > Display > Screen timeout and adjust the duration to a longer period.
If cleaning the sensor and adjusting the screen timeout settings don’t work, try restarting your device or performing a software update. If the issue persists, it’s possible that there’s a hardware problem, and you may need to visit a Samsung authorized service center for further assistance.
What is the proximity sensor, and how does it work?
The proximity sensor is a small sensor located near the earpiece on your Samsung device. It detects the distance between the phone and your ear, and when it senses that the phone is close to your ear, it turns off the screen to prevent accidental touches and conserve battery life. The sensor uses infrared light to detect the distance and can be affected by dirt, dust, or moisture.
The proximity sensor is an essential feature on smartphones, as it helps to prevent accidental touches and saves battery life. However, sometimes the sensor can be overly sensitive or malfunction, causing the screen to turn off unnecessarily. If you’re experiencing issues with the proximity sensor, try cleaning it with a soft cloth or adjusting the screen timeout settings.
Can I disable the proximity sensor on my Samsung device?
Yes, you can disable the proximity sensor on your Samsung device, but it’s not recommended. The proximity sensor is an essential feature that helps to prevent accidental touches and conserve battery life. Disabling it may cause the screen to remain on during calls, which can lead to accidental touches and reduced battery life.
To disable the proximity sensor, you’ll need to use a third-party app or modify the device’s settings. However, this is not recommended, as it may cause other issues with your device. Instead, try cleaning the sensor or adjusting the screen timeout settings to resolve any issues.
Why does my screen turn off during calls, but not during other activities?
The screen turning off during calls but not during other activities is usually due to the proximity sensor being triggered. The sensor is designed to turn off the screen when the phone is held close to the ear, and this feature is only enabled during calls. When you’re not on a call, the sensor is not triggered, and the screen remains on.
However, if you’re experiencing issues with the screen turning off during other activities, it’s possible that there’s a software glitch or a problem with the phone’s settings. Try restarting your device or performing a software update to resolve the issue.
Can a software update fix the screen going black issue on my Samsung device?
Yes, a software update can potentially fix the screen going black issue on your Samsung device. Sometimes, software glitches or bugs can cause the proximity sensor to malfunction, leading to the screen turning off unnecessarily. A software update can resolve these issues and improve the overall performance of your device.
To check for software updates, go to Settings > Software update > Download and install. If an update is available, follow the prompts to download and install it. After the update, restart your device and test the screen to see if the issue is resolved.
What should I do if none of the troubleshooting steps resolve the issue?
If none of the troubleshooting steps resolve the issue, it’s possible that there’s a hardware problem with your Samsung device. In this case, you may need to visit a Samsung authorized service center for further assistance. The technicians at the service center can diagnose the issue and perform any necessary repairs.
Before visiting the service center, make sure to back up your data and remove any SIM cards or SD cards. Also, be prepared to provide detailed information about the issue, including when it started and any troubleshooting steps you’ve taken.